Returns Policy

Returns Policy main image Returns Policy image

Frontline Hobbies is committed to providing customers with the best products and service. We are aware that sometimes returns are required and have detailed in this policy how to return a product to Frontline Hobbies.

We should note that all products are sold with a manufacturer’s warranty unless otherwise noted.

Transit Insurance

Frontline Hobbies offers Transit Insurance of your product at time of purchase. Transit Insurance is limited to damage and or loss of a product in transit to you.

We note that Frontline Hobbies takes no responsibility for any product shipped without Transit Insurance. Frontline Hobbies’ responsibility ceases at time of despatch of the product.

Incorrectly Shipped Products

If your product has been incorrectly shipped, please contact us within 7 days of receipt so we may arrange correct shipping.

Any returned product will need to package and forward to us for a refund or credit. You must make sure that the returned product is suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us.

Damaged Products

We will only accept damaged products if you have purchased Transit Insurance.

If your product is damaged in transit, please contact us within 7 days of receipt.

You will need to package and forward the product to us.

You must make sure that the returned product is suitably packed in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us.

We will test all products returned to us within 7 working days of receipt. Some products may need to be returned to the manufacturer for testing and this may take longer than 7 days.

If we, or the manufacturer, determine that the product is defective, we will replace the product or issue a credit for the original purchase price of the product and associated freight costs.

A copy of the original invoice must be included with the returned product. If proof of purchase is not provided, we may not be able to offer a replacement product, credit or refund.

You are responsible for all costs associated with return of the product to us and we will not pay or reimburse any associated costs. We recommend that products returned by post be sent by registered or certified mail. We accept no responsibility for loss or damage occurring in transit.

Unopened Product

We offer a 7 day return policy for product in original, unopened and undamaged condition. If a product is not returned within 7 days or we have not been contacted within 7 days, we may not accept the return.

Faulty products

Upon receipt of a faulty product, we will either test the product ourselves or return the product to the manufacturer or supplier for assessment.

If the fault could not have been detected at purchase, and is not due to wear or misuse, we will offer you a replacement, credit or refund.

Once the product is returned to us, we will arrange return delivery of the product to you.

If the fault does not fit the above criteria and is not covered under the manufacturer’s warranty, then a replacement, credit or refund may not be provided.

Processing Credits & Refunds

We will normally issue a credit note within 10 business days of us receiving the goods returned in accordance with this policy. Goods that require testing may take up to 30 business days. The credit note which is issued can then be used as a payment against future purchases or converted to a refund.

All refunds will be made either by cash, cheque, or by applying a credit against the credit card used for the original purchase depending upon the payment method used for the original purchase.

Should you require further information, please feel free to contact us.