DELIVERY: On-line orders are important to us and in-stock products should be shipped within two business days of receiving the order. If there is reason we cannot ship in this time we will contact you for any change in instruction.

Orders are shipped by either Australia Post, TNT, Toll or Fastway Couriers, please understand these services operate Monday to Friday as a general rule. We have electronic tracking via the carriers but cannot divert goods from the original address given.

Some items such as rocket engines and RC fuel require additional charges due to “Dangerous Goods” category.

If your product has been incorrectly shipped, please contact us within 7 days of receipt so we may arrange correct shipping.

Any returned product will need to package and forward to us for a refund or credit. You must make sure that the returned product is suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us.

Frontline Hobbies offers Transit Insurance of your product at time of purchase. Transit Insurance is limited to damage to a product in transit to you.

We note that Frontline Hobbies takes no responsibility for any product shipped without Transit Insurance. Frontline Hobbies’ responsibility ceases at time of despatch of the product.

We will test all products returned to us within 7 working days of receipt. Some products may need to be returned to the manufacturer for testing and this may take longer than 7 days. If we, or the manufacturer, determine that the product is defective, we will replace the product or issue a credit for the original purchase price of the product and associated freight costs.

You are responsible for all costs associated with return of the product to us and we will not pay or reimburse any associated costs. We recommend that products returned by post be sent by registered or certified mail. We accept no responsibility for loss or damage occurring in transit.

For a full copy of our returns policy we recommend you check Frontline Hobbies Returns Policy